Team
Trained operational staff
Our team is not generic. Every operator and manager receives specific training before being integrated into a client's workflows.
- Communication and customer service
- Training in service protocols, tone management and resolution of complex situations by phone and email.
- Negotiation and conflict resolution
- Mediation techniques, objection handling and management of difficult conversations with clients and suppliers.
- Productivity tools
- Advanced proficiency in Excel, Google Workspace, document management systems and ticketing platforms.
- Administrative and accounting workflows
- Practical knowledge of invoicing, bank reconciliations, diary management and team coordination.
Services
24/7 telephone and communication support
Your clients and suppliers speak with trained operators, not an automated switchboard. Every interaction is documented and classified.
- 01Incoming call or request
- 02Classification by type and priority
- 03Handled by trained operator
- 04Immediate resolution or escalation
- 05Structured logging and reporting
Office operations outsourcing
Delegate repetitive and low strategic value tasks to a team that works with documented flows, not improvisation.
- 01Task or incident intake
- 02Classification and prioritisation
- 03Execution by qualified staff
- 04Internal automation if applicable
- 05Quality control and closure
How we calculate the price
We don't work with off-the-shelf rates. Before any proposal we analyse your operation —volume, complexity, schedules and objectives— to design the most competitive pricing model. That way you pay for the real value you receive, not for a standard structure.
- Per minute
- For telephone support and communications with variable volume. Only the time actually handled is billed, with no charges for idle time.
- Per managed call
- A fixed price for each resolved interaction, regardless of its duration. Ideal when you need cost predictability.
- Per task
- Each administrative action —an invoice, a registration, a reconciliation, an email reply— has a unit price based on its complexity.
- Per objective
- When a task groups several milestones, we price by objective completed within the flow. The cost stays aligned with the result achieved.
- Per project
- For recurring or high-volume operations, a fixed and scalable monthly budget, defined after the initial analysis.
A few examples
Telephone reception
Call volume that varies throughout the day: per-minute or per-managed-call model, depending on the activity pattern.
Invoicing and reconciliation
Recurring administrative tasks: per-task model, with a different price depending on the type of document processed.
Debt recovery
Measurable outcome: per-objective model, combining a portion for handling and another linked to the payment recovered.
Ongoing back office
Steady volume of administrative work: fixed monthly budget, scalable according to the season.
Every model is finalised after a free, no-obligation analysis of your operation, through which we always seek the most efficient and competitive option for your case.
How it works
How we work
You send tasks or requests
By email, phone or the agreed platform. There are no rigid systems: we adapt to your way of working.
We analyse and classify the flow
Every request is categorised, prioritised and routed to the operator with the right profile.
We execute with trained staff
Our team works with structured processes, documenting every step to ensure traceability.
We deliver resolution or report
Every closed task generates a log. You receive the result and, if needed, a periodic activity summary.
Use cases
Who we work for
Between appointments, calls and emails went unanswered. We take over your front desk and calendar with a parameterised process: every contact is handled, logged, and only what needs your decision reaches your schedule.
Operating principles
Confidentiality by design
Your company information is handled with restricted access protocols and without sharing data between clients.
Adapted to your processes
We do not force you to use our tools. We integrate our work into your flows, naming conventions and schedules.
Real scalability
You can increase or decrease the volume of outsourced work according to seasonality, growth or restructuring.
Regulatory compliance
We operate under data protection, document retention and current business best practice standards.
Contact
Tell us which operations you would like to outsource and we will respond with a tailored proposal.